Quote: “Ok, we didn’t exactly ban email. We still have accounts, primarily for external communication. But, people are also more than welcome to leave them on for notifications from internal apps. Email gets used for tons of things it isn’t good for. So here is how we replace it:”
Go read the article and notice what activities they wanted to support, then what tools and practices they assembled to support those activities. This is a great case study of technology stewardship!
Another collaborative networks example. If you consider reporting “designing the news,” then this might be a useful case study. What I find important here is the invitation and mechanisms for citizen involvement. Not tokenism!